Refund policy

Return & Refund Policy

Last Updated: September 19, 2026

Thank you for shopping with TALLS, operated by VICTOR ECOM LLC. Our Return and Refund Policy is designed to provide a clear and transparent process for returns, refunds, exchanges, and order cancellations.

Scope and Contact Information

For questions regarding returns, refunds, exchanges, or your order, please contact us:

  • Business: VICTOR ECOM LLC

  • Brand: TALLS

  • Email: info@gettalls.store

  • Phone: +1 587 407 2057

  • Business Address: 8200 NW 41st Street, 2nd Floor, Doral, FL 33166, United States

Policy Overview

  • Return Period: 30 days from the delivery date

  • Refund Processing Time: Up to 10 business days after approval

  • Return Shipping Costs: Covered by the customer unless the product is defective, damaged, or incorrect.

Order Cancellations

You may request cancellation of your order within two hours of purchase by contacting our customer service team at info@gettalls.store.

We will make reasonable efforts to accommodate cancellation requests. However, if your order has already entered processing or has been shipped, cancellation may no longer be possible. In that case, you may request a return after receiving your order in accordance with this policy.

Return Conditions

We accept eligible returns within 30 days of delivery.

To qualify for a return:

  • The item must be unused and in its original condition.

  • The item must include its original packaging and any included accessories or materials.

  • Proof of purchase or the corresponding order information is required.

  • The return must be requested within 30 days of delivery.

Items showing significant wear, damage caused after delivery, or other signs of use may not qualify for a standard return unless the item was received defective or damaged.

Return Instructions

To request a return:

  1. Contact Customer Service: Email info@gettalls.store with your order number and reason for the return. Include photographs if the item is defective, damaged, or incorrect.

  2. Receive Return Instructions: Our customer service team will review your request and provide the appropriate return instructions and return address.

  3. Package Your Return: Securely package the item with its original packaging and included materials.

  4. Ship Your Return: Follow the return instructions provided by our customer service team. We recommend using a trackable shipping method.

Please do not send returns to our business address or registered agent address unless our customer service team specifically instructs you to do so. The appropriate return destination will be provided when your return is authorized.

For standard returns, return shipping costs are the customer's responsibility. If we sent an incorrect product or the item arrived damaged or defective, TALLS will cover the applicable return shipping costs.

Refund Policy

Once your return has been received, we will inspect it and notify you of the approval or rejection of your refund within 7 business days.

If approved, the refund will be issued to your original payment method within 10 business days following approval.

Your bank, credit card issuer, or payment provider may require additional processing time before the refund appears on your account.

You will receive confirmation once the refund has been issued.

If you have not received an approved refund after the expected processing period, please first contact your bank or payment provider. You may also contact us at info@gettalls.store for assistance.

Exchange Policy

We offer exchanges or replacements for products that arrive defective, damaged, or incorrect.

Please contact info@gettalls.store within 30 days of delivery with your order information and photographs of the issue when applicable.

If you ordered the incorrect size, please contact us to arrange an eligible return and place a new order for the preferred size.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your product arrives damaged, defective, or materially different from what you ordered, contact us as soon as possible at info@gettalls.store with your order number and photographs showing the issue.

After verifying the issue, we will provide an appropriate resolution, which may include a replacement or refund.

When the return is required because the product was defective, damaged upon arrival, or incorrect, TALLS will cover the applicable return shipping costs.

Lost Packages

If your order has not arrived within the estimated delivery timeframe, please contact us at info@gettalls.store.

We will review the tracking information and, where appropriate, initiate an investigation with the applicable shipping carrier or fulfillment partner.

Processing Times

  • Return Request: Within 30 days of delivery

  • Return Inspection: Within 7 business days after receipt

  • Approved Refund: Issued to the original payment method within 10 business days after approval

Additional processing time by your financial institution may apply.

Return Shipping Address

Do not return products without first contacting us.

Approved returns must be sent to the return address provided by our customer service team. The return location may differ depending on the product, customer's location, and fulfillment facility responsible for the order.

Products sent to an unauthorized address may experience delays in processing.

Contact Information

For questions about this Return & Refund Policy or assistance with an order, contact:

TALLS / VICTOR ECOM LLC
Email: info@gettalls.store
Phone: +1 587 407 2057
Business Address:
8200 NW 41st Street, 2nd Floor
Doral, FL 33166
United States